Contact

Addresses

GROUP HEADQUARTERS
SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
Tel.
+49 6227 74 74 74
Fax
+49 6227 75 75 75
E-Mail
info[at]sap.com
Internet
www.sap.com
The addresses of all our international subsidiaries and sales partners are on the Internet at www.sap.com/contactsap/directory.

For more information about the matters discussed in this Annual Report, please contact:

Investor Relations
Europe and Asia:
Tel.
+49 6227 76 73 36
Fax
+49 6227 74 08 05
E-Mail
investor[at]sap.com
Internet
www.sap.com/investor
Americas:
Tel.
+1 877 727 78 62
Fax
+1 212 653 96 02
E-Mail
investor[at]sap.com
Internet
www.sap.com/investor
Press
Tel.
+49 6227 74 63 15
Fax
+49 6227 74 63 31
E-Mail
press[at]sap.com
Internet
www.sap.com/press
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Overview
  • SSRS Revenue €11,319 million IFRS Software and software-related service revenue increased from €9,794 million in 2010 to €11,319 million in 2011, representing an increase of 16%.
    Management Report
  • Operating Margin 34.3% Our IFRS operating margin widened 13.5 percentage points to 34.3% in 2011 (2010: 20.8%). The reduction of the TomorrowNow litigation provision had a 5.0 percentage point positive effect on operating margin in 2011; in 2010, we had significantly increased the provision, which had a negative impact of 7.9 percentage points on operating margin.
    Management Report
  • Earnings per Share €2.89 At €2.89, earnings per share showed a significant increase from the previous year’s value of €1.52. 
    Financial Statements
  • Employee Engagement 77% In our 2011 internal employee survey, our overall engagement score increased to 77%, above what we have achieved in a number of years and higher than at comparable companies.
    Management Report
  • Customer Satisfaction 7.7 We measure customer satisfaction using a number of indicators. Most importantly, we analyze overall satisfaction. On a scale of 1 to 10, overall customer satisfaction remains at a satisfactory level of 7.7 globally, compared to 7.6 in 2010. With these results, we have reached our target of 7.7 for 2011.
    Management Report
  • GHG Emissions 490 kilotons In parallel with the increase in our revenue, some activities required to support our business, such as travel to serve our customers, also increased, which ultimately led to an increase in our total greenhouse gas emissions. SAP’s greenhouse gas emissions increased 8% worldwide to 490.
    Management Report
  • Interactive Charts
    The key data comparator visualizes the development of various corporate key indicators from 2007 to 2011. You can choose to view the information either in a bar or a line chart. 
    Chart Generator