ASSURED 2011

Consolidated Financial Statements IFRS

Consolidated Statements of Comprehensive Income for SAP Group für die Geschäftsjahre 2011, 2010 und 2009

€ millions

	Notes	2011	2010	2009
Profit after tax		3,439	1,813	1,750

Items that will not be reclassified to profit or loss
Actuarial gains (losses) on defined benefit pension plans	(19)	–12	–39	–6
Income tax relating to items that will not be reclassified	(11)	5	18	0
Other comprehensive income after tax for items that will not be reclassified to profit or loss		–7	–21	–6
Items that will be reclassified subsequently to profit or loss	(21)
Exchange differences on translations		106	193	74
Available-for-sale financial assets	(27)	–7	3	15
Cash flow hedges	(26)	–1	–21	43
Income tax relating to items that will be reclassified	(11)	7	0	–12
Other comprehensive income after tax for items that will be reclassified to profit or loss		105	175	120
Other comprehensive income net of tax		98	154	114
Total comprehensive income		3,537	1,967	1,864
attributable to owners of parent		3,536	1,965	1,862
attributable to non-controlling interests		1	2	2
The accompanying Notes are an integral part of these Consolidated Financial Statements.

SSRS Revenue €11,319 million IFRS Software and software-related service revenue increased from €9,794 million in 2010 to €11,319 million in 2011, representing an increase of 16%.
Management Report
Operating Margin 34.3% Our IFRS operating margin widened 13.5 percentage points to 34.3% in 2011 (2010: 20.8%). The reduction of the TomorrowNow litigation provision had a 5.0 percentage point positive effect on operating margin in 2011; in 2010, we had significantly increased the provision, which had a negative impact of 7.9 percentage points on operating margin.
Management Report
Earnings per Share €2.89 At €2.89, earnings per share showed a significant increase from the previous year’s value of €1.52.
Financial Statements
Employee Engagement 77% In our 2011 internal employee survey, our overall engagement score increased to 77%, above what we have achieved in a number of years and higher than at comparable companies.
Management Report
Customer Satisfaction 7.7 We measure customer satisfaction using a number of indicators. Most importantly, we analyze overall satisfaction. On a scale of 1 to 10, overall customer satisfaction remains at a satisfactory level of 7.7 globally, compared to 7.6 in 2010. With these results, we have reached our target of 7.7 for 2011.
Management Report
GHG Emissions 490 kilotons In parallel with the increase in our revenue, some activities required to support our business, such as travel to serve our customers, also increased, which ultimately led to an increase in our total greenhouse gas emissions. SAP’s greenhouse gas emissions increased 8% worldwide to 490.
Management Report
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