ASSURED 2011

Consolidated Financial Statements IFRS

 

Consolidated Income Statements of SAP Group

€ millions, unless otherwise stated

Note 2011
 		 2010 2009
Software revenue 3,971 3,265 2,607
Support revenue 6,967 6,133 5,285
Subscription and other software-related service revenue 381 396 306
Software and software-related service revenue 11,319 9,794 8,198
Consulting revenue 2,341 2,197 2,074
Other service revenue 573 473 400
Professional services and other service revenue 2,914 2,670 2,474
Total revenue (5) 14,233 12,464 10,672
 
Cost of software and software-related services –2,107 –1,823 –1,658
Cost of professional services and other services –2,248 –2,071 –1,851
Research and development –1,939 –1,729 –1,591
Sales and marketing –3,081 –2,645 –2,199
General and administration –715 –636 –564
Restructuring (6) –4 3 –198
TomorrowNow litigation (24) 717 –981 –56
Other operating income/expense, net (7) 25 9 33
Total operating expenses –9,352 –9,873 –8,084
Operating profit 4,881 2,591 2,588
 
Other non-operating income/expense, net (9) –75 –186 –73
Finance income 123 73 37
Finance costs TomorrowNow litigation 8 –12 0
Other finance costs –169 –128 –117
Finance costs –161 –140 –117
Financial income, net (10) –38 –67 –80
Profit before tax 4,768 2,338 2,435
 
Income tax TomorrowNow litigation –281 377 20
Other income tax expense –1,048 –902 –705
Income tax expense (11) –1,329 –525 –685
Profit after tax 3,439 1,813 1,750
Profit attributable to owners of parent 3,438 1,811 1,748
Profit attributable to non-controlling interests 1 2 2
       
Basic earnings per share, in € (12) 2.89 1.52 1.47
Diluted earnings per share, in € (12) 2.89 1.52 1.47
The accompanying Notes are an integral part of these Consolidated Financial Statements.
Overview
  • SSRS Revenue €11,319 million IFRS Software and software-related service revenue increased from €9,794 million in 2010 to €11,319 million in 2011, representing an increase of 16%.
    Management Report
  • Operating Margin 34.3% Our IFRS operating margin widened 13.5 percentage points to 34.3% in 2011 (2010: 20.8%). The reduction of the TomorrowNow litigation provision had a 5.0 percentage point positive effect on operating margin in 2011; in 2010, we had significantly increased the provision, which had a negative impact of 7.9 percentage points on operating margin.
    Management Report
  • Earnings per Share €2.89 At €2.89, earnings per share showed a significant increase from the previous year’s value of €1.52. 
    Financial Statements
  • Employee Engagement 77% In our 2011 internal employee survey, our overall engagement score increased to 77%, above what we have achieved in a number of years and higher than at comparable companies.
    Management Report
  • Customer Satisfaction 7.7 We measure customer satisfaction using a number of indicators. Most importantly, we analyze overall satisfaction. On a scale of 1 to 10, overall customer satisfaction remains at a satisfactory level of 7.7 globally, compared to 7.6 in 2010. With these results, we have reached our target of 7.7 for 2011.
    Management Report
  • GHG Emissions 490 kilotons In parallel with the increase in our revenue, some activities required to support our business, such as travel to serve our customers, also increased, which ultimately led to an increase in our total greenhouse gas emissions. SAP’s greenhouse gas emissions increased 8% worldwide to 490.
    Management Report
  • Interactive Charts
    The key data comparator visualizes the development of various corporate key indicators from 2007 to 2011. You can choose to view the information either in a bar or a line chart. 
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