Key Facts

 

Performance Summary

€ millions, unless otherwise stated

  2011 2010 Change
in %
Financial key performance indicators      
Software revenue 3,971 3,265 22
Software and software-related service revenue (IFRS) 11,319 9,794 16
Non-IFRS adjustments 27 74 -64
Software and software-related service revenue (non-IFRS) 11,346 9,868 15
Total revenue (IFRS) 14,233 12,464 14
Non-IFRS adjustments 27 74 –64
Total revenue (non-IFRS) 14,260 12,538 14
Operating profit (IFRS) 4,881 2,591 88
Non-IFRS adjustments –171 1,416 –112
Operating profit (non-IFRS) 4,710 4,007 18
Operating margin in % (IFRS) 34.3 20.8 65
Operating margin in % (non-IFRS) 33 32 3
Free cash flow 3,333 2,588 29
Net liquidity 1,636 –850 292
Days’ sales outstanding (DSO) 60 65 –8
Equity ratio (total equity as a percentage of the total assets) 54.7 47.0 16
       
Research and development      
Research and development expenses 1,939 1,729 12
Research and development expenses as a percentage of total revenue (non-IFRS) 13.9 13.6  
Number of employees in research and development at year-end1) 15,884 15,861 0
       
Shares and dividend      
Weighted average shares, basic in millions 1,189 1,188 0
Earnings per share in € 2.89 1.52 90
Dividend per share in € 1.10 0.60 83
Share prices at year-end in € 40.85 38.10 7
Market capitalization in € billions 50.2 46.7 7
       
Employees1)      
Number of employees at year end 55,765 53,513 4
Personnel expenses per employee (excluding share-based compensation1) 108 105 3
Employee engagement in % 77.0 68.0 13
Business Health Culture Index in % 65.0 59.0 10
Women in %1) 30.0 30.0 0
Female managers in %1), 2) 18.7 17.8 5
Employee retention in %1) 93.0 93.0 0
 
Customer
Customer satisfaction (scale from 1 to 10) 7.7 7.6 1
 
Environmental
Greenhouse gas emissions in kilotons 490 455 8
Greenhouse gas emissions per employee 3) in tons 9.0 8.7 3
Greenhouse gas emissions per € revenue in tons 34.4 36.3 –5
Total energy consumed in GWh 860 845 2
Energy consumed per employee3) in MWh 15.8 16.1 –2
Renewable energy sourced in % 47.0 45.0 4
Data center energy consumed in GWh 155 145 7
Data center energy per employee3) in KWh 2,824 2,746 3
1) Based on full-time equivalents
2) Relates to different levels of management position
3) Based on full-time equivalents excluding acquisition
Overview