Five-Year Summary1)

 

SAP Group

€ millions, unless otherwise stated

2011
 		 2010 2009 2008 2007
Revenue and income        
Software revenue 3,971 3,265 2,607 3,606 3,407
Thereof EMEA region 1,774 1,471 1,304 1,844 1,697
Thereof Americas region 1,482 1,247 855 1,184 1,228
Thereof Asia Pacific Japan region 715 547 449 578 482
Software and software-related service revenue (IFRS) 11,319 9,794 8,198 8,466 7,441
Non-IFRS adjustments 27 74 11 157 –14
Software and software-related service revenue (non-IFRS) 11,346 9,868 8,209 8,623 7,427
Total revenue (IFRS) 14,233 12,464 10,672 11,575 10,256
Non-IFRS adjustments 27 74 11 157 –14
Total revenue (non-IFRS) 14,260 12,538 10,683 11,732 10,242
% product revenue 80 79 77 73 73
Operating profit (IFRS) 4,881 2,591 2,588 2,701 2,698
Non-IFRS adjustments –171 1,357 339 600 95
Operating profit (non-IFRS) 4,710 3,947 2,927 3,301 2,793
Operating margin in % (IFRS) 34 21 24 23 26
Operating margin in % (non-IFRS) 33 32 27 28 27
Operating margin in % (non-IFRS at constant currency) 33 31 28 n.a. n.a.
Share-based compensation charges 68 58 54 63 106
Restructuring costs2) 4 –3 198 60 2
Acquisition-related charges 448 300 271 297 61
Financial income, net –38 –67 –80 –50 124
Profit before tax 4,768 2,338 2,435 2,624 2,824
Profit sales ratio (profit before tax as a percentage of total revenue) 33 19 23 23 28
Return on equity (net income as a percentage of average equity) 31 20 22 27 30
Income tax expense –1,329 –525 –685 –776 –916
Profit after tax 3,439 1,813 1,750 1,848 1,908
 
Liquidity and cash flow
Net cash flows from operating activities 3,775 2,922 3,019 2,158 1,932
Free cash flow 3,330 2,588 2,794 1,819 1,532
Net cash flows from investing activities –1,226 –3,994 –299 –3,766 –1,391
Net cash flows from financing activities –1,176 2,520 –2,170 1,281 –1,287
Cash and cash equivalents 4,965 3,518 1,884 1,280 1,608
Restricted cash n.a. n.a. n.a. n.a. 550
Short-term investments 636 10 400 382 498
Group liquidity (cash and cash equivalents/short-term investments/restricted cash) 5,601 3,528 2,284 1,662 2,656
Financial liabilities (due to banks, private placements, bonds) 3,965 4,378 703 2,321 27
Net liquidity 1,636 –850 1,581 –659 2,629
Days’ sales outstanding (DSO) in days 60 65 79 71 66
 
Assets and equity
Trade and other receivables3) 3,577 3,177 2,598 3,219 2,898
Total current assets 9,669 7,143 5,255 5,571 6,184
Total non-current assets 13,556 13,696 8,119 8,329 3,977
Total current liabilities (including deferred income) 6,266 5,153 3,416 5,824 3,184
Total non-current liabilities (including deferred income) 4,252 5,862 1,467 905 499
Total equity (including non-controlling interests) 12,707 9,824 8,491 7,171 6,478
Total assets 23,225 20,841 13,374 13,900 10,161
Equity ratio (total equity as a percentage of the total assets) 55 47 63 52 64
Debt ratio (total liabilities as a percentage of total assets) 45 53 37 48 36
Investment in intangible assets or property, plant, and equipment (incl. capitalizations due to acquisitions) 657 5,502 299 4,898 1,097
Depreciation and amortization 724 534 499 539 262
 
Employees4) and personnel expenses
Number of employees at year-end 55,765 53,513 47,584 51,544 44,023
Number of employees, annual average 54,346 49,970 48,471 51,638 42,302
Women in % 30 30 29 29 30
Personnel expenses 5,884 5,261 4,963 4,894 4,191
Personnel expenses – excluding share-based compensation 5,816 5,203 4,909 4,831 4,085
Personnel expenses per employee – excluding share-based compensation in € thousands 107 104 101 94 97
 
Research and development expenses
Research and development expenses 1,939 1,729 1,591 1,627 1,461
As a percentage of total revenue 14 14 15 14 14
As a percentage of total operating expenses 21 18 20 18 19
Number of employees in R&D at year-end4) 15,861 15,884 14,813 15,547 12,951
 
Financial performance measures
Shares outstanding at year-end in millions 1,228 1,227 1,226 1,226 1,246
Weighted average shares, basic in millions 1,189 1,188 1,188 1,190 1,207
Earnings per share in € 2.89 1.52 1.47 1.55 1.58
Weighted average shares, diluted in millions 1,190 1,189 1,189 1,191 1,210
Earnings per share, diluted in € 2.89 1.52 1.47 1.55 1.58
Dividend per common share in €5) 1.10 0.60 0.50 0.50 0.50
Dividend distributions5) 1,309 713 594 594 594
Dividend distributions as a percentage of net income5) 38 39 34 32 31
Stock prices at year-end – common share in € 40.85 38.10 33.00 25.24 35.53
Stock prices – common share – peak in € 45.90 38.40 35.26 39.93 42.27
Stock prices – common share – lowest in € 34.26 31.12 25.01 23.45 33.37
Market capitalization in € billions 50.2 46.7 40.5 30.9 44.3
Return on SAP common shares 1-year investment period in %6) 8.70 17.00 32.90 –27.90 –10.60
Return on SAP common shares 5-year investment period in %6) 1.70 1.20 1.30 –4.40 14.50
Return on SAP common shares 10-year investment period in %6) 2.20 3.20 –1.20 –1.10 5.20
 
Non-financial key performance indicators
Carbon emissions in kilotons 490 455 480 560 600
Total energy consumption in GWh 860 845 860 870 895
Data center energy in KWh per FTE 2,824 2,746 3,001 3,146 3,452
Women managing managers7) in % 13.6 13.7 14.9 14.6 14.7
Women managing teams7) in % 20.6 19.5 19.0 19.9 19.8
Total female managers in % 18.7 17.8 17.7 18.1 18.2
Employee retention in % 93 93 94 92 91
Customer satisfaction (1–10 score) 7.7 7.6 7.7 7.7 7.6
1) Amounts for 2007 to 2010 according to IFRS, unless otherwise stated.
2) Includes €–5 million (2010) and €4 million (2009) acquisition-related charges
3) Includes other receivables in 2008 and later
4) Based on full-time equivalents
5) 2011 numbers are based on the proposed dividend for 2011 and on 2011 closing level of treasury stock.
6) Assuming all dividends are reinvested
7) Relates to different levels of management position
Overview
  • SSRS Revenue €11,319 million IFRS Software and software-related service revenue increased from €9,794 million in 2010 to €11,319 million in 2011, representing an increase of 16%.
    Management Report
  • Operating Margin 34.3% Our IFRS operating margin widened 13.5 percentage points to 34.3% in 2011 (2010: 20.8%). The reduction of the TomorrowNow litigation provision had a 5.0 percentage point positive effect on operating margin in 2011; in 2010, we had significantly increased the provision, which had a negative impact of 7.9 percentage points on operating margin.
    Management Report
  • Earnings per Share €2.89 At €2.89, earnings per share showed a significant increase from the previous year’s value of €1.52. 
    Financial Statements
  • Employee Engagement 77% In our 2011 internal employee survey, our overall engagement score increased to 77%, above what we have achieved in a number of years and higher than at comparable companies.
    Management Report
  • Customer Satisfaction 7.7 We measure customer satisfaction using a number of indicators. Most importantly, we analyze overall satisfaction. On a scale of 1 to 10, overall customer satisfaction remains at a satisfactory level of 7.7 globally, compared to 7.6 in 2010. With these results, we have reached our target of 7.7 for 2011.
    Management Report
  • GHG Emissions 490 kilotons In parallel with the increase in our revenue, some activities required to support our business, such as travel to serve our customers, also increased, which ultimately led to an increase in our total greenhouse gas emissions. SAP’s greenhouse gas emissions increased 8% worldwide to 490.
    Management Report
  • Interactive Charts
    The key data comparator visualizes the development of various corporate key indicators from 2007 to 2011. You can choose to view the information either in a bar or a line chart. 
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